Technical Service Support Cryo Systems (m/f/d)

Shape your future with a hidden champion of the high-tech industry. FormFactor is a leading global manufacturer of semiconductor test and measurement products, including advanced MEMS probe cards, engineering probe stations and probes, as well as quantum cryogenic measurement systems. Globally, FormFactor Inc. has locations in all markets relevant to the semiconductor industry. In Germany, we develop and manufacture wafer probers for a wide range of applications. Our products and solutions contribute significantly to the development and productions of new technologies. From AI to 5G, from autonomous driving to quantum computing, almost every breakthrough innovation today has its form factor. You are looking for new perspectives. We are growing and would like to take you with us.We are looking for a committed

Technical Service Support Cryo Systems (m/f/d)

That looks good. Your future at FormFactor in Germany:

• Hello future! As part of our large FormFactor family, you will play an active role in shaping current and upcoming technologies.
• Bye-bye monotony! The challenging, varied tasks in the field of artificial intelligence and infrared applications as well as flat hierarchies offer you a lot of freedom for design and innovation.
• Your thing. In small teams, you will work independently and close to the product. You will find your solutions and accompany the entire production cycle.
• Just get started. With our New Hire training plan, you will arrive relaxed your new tasks.
• It's fun. We offer you an attractive remuneration package as well as a share in the company's success.
• Being human. 30 days of vacation, flexible working hours and home office are our tools for your family and work-life balance.
• Motivated. Our pleasant, friendly working atmosphere and international collegiality are a real feel-good factor.
• Progress. Internal training, exchange programs and an open transfer of knowledge open horizons for you.
• Perspective. As the market leader, we are operating in an incredibly exciting and crisis-proof industry of the future.
• Not enough? We would be happy to introduce you to many other benefits in a personal conversation.

In our company, your core responsibilities include:

• Interacts with customers, company sales and/or service representatives in handling a variety of pre- and post-sales service functions
• Objectives deal with timeliness, accuracy and customer satisfaction both internally and externally
• Provide phone support to correct customer or field service issues or determine appropriate next steps
• Research multiple data bases to determine configurations and correct bill of materials to determine repair or upgrade parts for service-related issues and upgrades
• Interdepartmental collaboration with engineering, hardware and software development, and manufacturing

What you should bring with you:

• Successfully completed degree in engineering (diploma, bachelor's/master's degree)

• Good knowledge in the field of automation technology / electrical engineering

• As you are very often the first person a customer speaks to, you should be able to understand the customer's problem, and determines to which function customers should be referred.

• Personally, you need to be able to handle the stress of making timely and accurate decisions.

• Experience in equipment engineering preferably in the semiconductor industry desirable

• Very good organizational and communication skills

• Good English and German skills (written and spoken)

• Willingness to travel up to 10% domestically and internationally

• Flexible and detail-oriented way of working

• Able to commute independently to the office- German driving license.

• *Are you interested?**Then we look forward to receiving your detailed application, stating your earliest possible starting date and your salary expectations. The fastest way to contact us is via the Apply button. You are welcome to send us a link to your profile on XING or LinkedIn for a first impression.We look forward to receiving your application!